Welvite is made and supported by one small team at AppskKuber in India. Email is the
only channel, and a person reads every message. Use the subject lines below and we can
answer faster.
Subject lines & response targets
| Subject line | Use it for | We answer within |
| Report a page | An invitation page that is a scam, impersonates someone, or breaks the content rules. Include the link. | 24 hours; a confirmed scam page is taken down as soon as it is seen |
| Support | Anything about using the app, a page that does not open, a reply that did not arrive | 2 business days |
| Purchase | A level that was paid for but did not unlock, a refund question | 2 business days |
| Account deletion request | Deleting an account when you cannot open the app (details) | 7 days, 30 at most |
| Privacy Rights Request | Access, correction, erasure or any other right under DPDP, GDPR, UK GDPR or CCPA | 30 days |
| Privacy Grievance | A complaint about how your data was handled (Indian users: see the Grievance Officer below) | 30 days |
| Guest reply removal | You replied to an invitation and want your name removed from it | 7 days |
Response targets are commitments for a first substantive answer, not auto-replies. Weekends and Indian public holidays are not business days.
Reporting an invitation page
The fastest way is the Report link at the bottom of every invitation page
(https://invite.welvite.com/<page>/report): it reaches us without an email and asks only
for a reason. Hosts can also report from inside the app, including any text the AI feature
wrote. By email, send the page link and one line on what is wrong. We look at every report
within 24 hours; a page that asks guests for money, an OTP, a password or a download is
removed immediately and the account that made it is blocked.
Grievance Officer (DPDP Act, India)
Faster than emailing us
Take down one of your own pages
In the app: My invitations → the menu on the card → Take the page down. The link answers “this page has been removed” (HTTP 410) within seconds, and the photos and replies are deleted with it.
Delete your account
In the app: Settings → Delete account (if Settings shows Sign in, sign in first the same way as before). Immediate and permanent; see what is deleted.
Request a refund
Every level is sold by Google Play, and Google handles refunds under its own policy: Google Play refunds. When Google refunds a level, the invitation keeps any level it still holds; otherwise its page goes offline and it returns to your drafts with the same link. If a level you paid for did not unlock, write to us with the subject Purchase and the Google order number: that one we can fix.
Stop notifications
Android Settings → Apps → Welvite → Notifications. Signing out in the app also stops them on that phone.
What we cannot do by email
- Edit a host’s invitation or change a date on it. Only the host can, from their app; the link stays the same after they do.
- Tell you who else was invited or who replied. The guest list belongs to the host.
- Recover a deleted account or page. Deletion is immediate and nothing is kept to restore from.
- Refund a purchase ourselves. Google Play is the seller; see above.
- Accept legal notices for the host. A dispute about a function belongs with the family hosting it; a dispute about a page breaking our rules belongs with us, and we act on it.